I just find the irony hilarious. Granted, this was an isolated incident with one particular publisher, but the ripples from this event will last for a looooong time. I had no interest in a Kindle before, but now I will actively campaign against them to others and point to this article as my reason. Remotely delete something I paid for? Unbelieveable!
This morning, hundreds of Amazon Kindle owners awoke to discover that books by a certain famous author had mysteriously disappeared from their e-book readers. These were books that they had bought and paid for—thought they owned. But no, apparently the publisher changed its mind about offering an electronic edition, and apparently Amazon, whose business lives and dies by publisher happiness, caved. It electronically deleted all books by this author from people’s Kindles and credited their accounts for the price.
This is ugly for all kinds of reasons. Amazon says that this sort of thing is “rare,” but that it can happen at all is unsettling; we’ve been taught to believe that e-books are, you know, just like books, only better. Already, we’ve learned that they’re not really like books, in that once we’re finished reading them, we can’t resell or even donate them. But now we learn that all sales may not even be final.
As one of my readers noted, it’s like Barnes & Noble sneaking into our homes in the middle of the night, taking some books that we’ve been reading off our nightstands, and leaving us a check on the coffee table.
You want to know the best part? The juicy, plump, dripping irony? The author who was the victim of this Big Brotherish plot was none other than George Orwell. And the books were “1984” and “Animal Farm.”
Scary.
via Some E-Books Are More Equal Than Others – Pogue’s Posts Blog – NYTimes.com.
UPDATE: 07/24/2009. Amazon’s CEO Jeff Bezos apologises for the “ham-fisted” handling of the whole scenario. A nice offer, but would there be an apology if there hadn’t been such a stink raised over it in the first place?
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
With deep apology to our customers,
Jeff Bezos
Founder & CEO
Amazon.com